Frequently Asked Questions (FAQ)
Shipping
At OIX Design, we're committed to a seamless and enjoyable shopping experience. We provide worldwide express shipping, ensuring fast and free delivery of our stunning marble furniture and home decor products to your doorstep. There are no minimums or hidden fees—just a promise to get your items to you quickly and at no extra cost.
No, we provide fast and free shipping on all orders. There are no hidden fees or minimums. Every order, regardless of size or value, is delivered free to your doorstep. We believe in a sensible and sustainable approach to shipping, avoiding the excessive 'special freight' fees charged by other companies.
We provide free shipping to almost all locations worldwide, but some exceptions may apply. For some remote or hard-to-reach areas, we may need to apply an 'adventure surcharge' due to the extra effort required to deliver to these locations. These out-of-the-way spots are listed under "OUT-OF-DELIVERY-AREA AND REMOTE-AREA". Please check this list to see if your location might incur additional shipping fees. Feel free to contact us at [email protected] if you have any questions or need clarification.
The order undergoes a processing time of 24 hours, spends about 5-10 days in the artisanal workshop. Please note that processing times may be extended during any holidays. We provide worldwide express shipping. Our average shipping time is 1-2 weeks. Please note that shipping times can vary depending on the destination and any unexpected situations that may arise.
No, all you need to do is sit back, relax, and wait for your OIX Design marble furniture to arrive. We take care of the entire shipping process, ensuring that you receive your items with ease and confidence.
Returns
If you want to return your order, you can do so within 30 days of receiving it. Please email us to initiate the return process. Note that there is a 10% return fee if the original box is kept, and a 20% return fee if the box has been disposed of.
If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at [email protected]. We are committed to ensuring your complete satisfaction with your OIX DESIGN purchase.
We offer a 30-day return policy starting from the day you receive your item. If our products do not meet your expectations, you can initiate a return process within this period. However, please note that items that are specially crafted and engraved to your specifications are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
We will notify you about the approval or rejection of your refund after inspecting your return. If approved, please allow 3-5 working days for the refund to be processed. If you encounter any delay, please check with your bank or credit card company before contacting us at [email protected].
We offer a 30-day return policy starting from the day you receive your item. Please reach out to us at [email protected] to initiate the return process. We are unable to process return requests beyond the 30-day period from the day you receive your item.
We inspect returned items within 2-4 working days of receipt and provide a replacement as needed. To expedite the process, return the item you have, wait for the return to be accepted, then make a separate purchase for the new item.
Items that are specially crafted and engraved to your specifications, including personalized messages or designs on the surface of marble tables, are considered unique to you and are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
If your item arrives damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. We typically manage replacements. Please provide clear photos or videos of the damage within 24 hours of delivery. Please note, replacements are not offered for customer-damaged items.
To promote sustainability and responsible recycling, we apply a return fee equal to 10% of the product's paid value, provided the original packaging is intact. If the original packaging is not available, the fee is 20% of the product's paid value. This fee will be deducted from your refund. Please note that for non-damaged items, the customer is responsible for return shipping costs.
Order
Yes, for security reasons, we do not store credit card information. You will be charged at the time of purchase when you hit 'Buy Now'.
Orders, with the exception of custom-made personalized orders, may be canceled if the payment has been processed but the item has not yet been shipped. We request that you do this within 24 hours of placing the order. In such instances, we will issue a full refund.
We offer an easy-to-use online order tracking system. Simply visit https://oixdesign.com/apps/track123 and enter your order number along with your email or phone number to view the status of your order. If your order hasn't arrived within the estimated shipping time, please don't hesitate to reach out to our customer service team at [email protected]. They are always ready to assist you in tracking your order and can provide real-time updates on its status.
Orders cannot be edited once they enter our workshop queue. However, if you contact us within 24 hours of placing your order, we can cancel it for you. You can then place a new order with the correct details. Please email us at [email protected] with the subject "Urgent - Edit Order # (your order number)" to request an order cancellation.
Products
Marble is a durable material, but it requires proper care. Dust your marble decor items regularly with a soft cloth to keep them looking their best. In case of spills or stains, gently clean the surface using mild soap and warm water. Avoid using abrasive cleaners or harsh chemicals that can damage the marble.
Yes, each marble decor item, whether it's a candle holder, vase, tray, clock, ashtray, wall decor, or sculpture, is meticulously hand-carved, showcasing the artisanal craftsmanship and attention to detail.
Absolutely! Marble decor items are versatile and can be used for different purposes. For example, candle holders can create a warm ambiance, vases can beautifully display flowers, and sculptures can be captivating focal points. Explore the possibilities and find the perfect spot for each item in your home.
The travertine tables showcase natural pitting, which enhances their unique beauty. Larger pits are filled while smaller holes are left unfilled, adding character and depth to the appearance of the tables.
Yes, both our travertine side tables and coffee tables are meticulously hand-carved from premium Italian Classico Travertine, making each piece a unique work of art. The raw material for our tables is sourced directly from a quarry near Rome, ensuring the highest quality and authenticity. This connection to the origin of the stone adds an extra layer of distinction to the craftsmanship and beauty of our travertine tables.
I live in a condo/apartment with limited space. Will I be able to accommodate your marble coffee table and side table?
Absolutely! Our marble tables are uniquely designed with a lightweight and modular structure that makes them incredibly easy to disassemble and transport. The best part? This process requires no tools and is as simple as A-B-C. This means that you can easily bring your beloved marble table along with you. Once you're settled into your new surroundings, you can reassemble your table in no time and continue to enjoy its beauty and elegance.
Despite being made of marble, our coffee tables and side tables are surprisingly lightweight thanks to their innovative modular design. The average weight of our marble tables ranges from 15 to 35 kilograms, making them easy to move around and reassemble as needed.
Our marble tables are meticulously hand-carved from premium materials including Italian Carrara marble, Italian Classico Travertine, and Spanish Dark Emperador Marble. Known for their exceptional quality, these types of natural stone raw materials have been shaped over millions of years, imbuing each table with a unique beauty that makes it a truly one-of-a-kind piece.
To ensure the longevity of your marble table, clean it regularly with a soft, damp cloth and avoid using harsh chemicals. Even though our marble tables are lightweight and easy to move, it's best to minimize moving them around to prevent any potential damage.
Assembly
Yes, our marble tables are designed to be easy-to-assemble and easy-to-disassemble. They feature a lightweight, modular design that allows you to seamlessly adapt the furniture to any home.
Assembling your marble side table is as easy as A-B-C:
1. Take out the top, leg, and base from the package.
2. Screw one end of the leg into the base.
3. Screw the tabletop onto the other end of the leg.
No tools are needed. Your marble side table is now ready!
1. Take out the top, leg, and base from the package.
2. Screw one end of the leg into the base.
3. Screw the tabletop onto the other end of the leg.
No tools are needed. Your marble side table is now ready!
Assembling your marble coffee table is as easy as 1-2-3:
1. Open the box and take out the tabletop and legs.
2. Screw each leg into the underside of the tabletop.
3. Make sure they're tight, then flip the table upright.
No tools are needed. Your marble coffee table is now ready!
1. Open the box and take out the tabletop and legs.
2. Screw each leg into the underside of the tabletop.
3. Make sure they're tight, then flip the table upright.
No tools are needed. Your marble coffee table is now ready!
No, you don't need any tools for the assembly of your marble coffee table and marble side table. Our marble side tables are designed for easy assembly by simply screwing the parts together. Similarly, our marble coffee tables can be easily assembled by screwing the legs onto the tabletop. The assembly process is straightforward and hassle-free, allowing you to enjoy your marble tables in no time.
With our easy 3-step assembly process, setting up your marble side table or marble coffee table should take only a few minutes.
Yes, our marble tables are designed to be easy to assemble and disassemble. This makes them convenient to move and adjust according to your needs.
The assembly process described here is specifically for our marble side tables and marble coffee tables. If you purchase other types of marble tables from us, please refer to the specific assembly instructions provided with each product.
If you find that a piece is missing from your package, please contact our customer service team immediately. We will arrange to send you the missing part as soon as possible.
Yes, in case a part of your marble table gets damaged, please get in touch with our customer service team. We can provide replacement parts, depending on availability.
Unique Feature
The marble decor items exhibit timeless beauty with distinctive white or grey veining, naturally sculpted over millions of years. Each piece is a unique work of art, as no two marble items are alike. Embrace the natural variations in patterns and appreciate the individuality of each piece.
To bring out the unique vein patterns and striking contrasts, we polish the surface of the marble decor items for a smooth satin finish. This process enhances the visual appeal and allows the natural veining to shine.
Embrace the natural variations in color, texture, and veining of each travertine table, as these characteristics contribute to their individuality and charm. Appreciate the beauty that arises from the unique qualities of the natural stone.
Our travertine side tables and coffee tables showcase a timeless beauty with distinctive patterns and unique veining sculpted over millions of years. Each table has its own variations in color, texture, and veining, ensuring that no two tables are alike.
No, every marble table is a unique piece of art. Due to the natural variations in marble, each table has its own distinct color, texture, and veining. This means no two tables are alike, and the table you receive will be uniquely yours.
To bring out the unique vein patterns and striking contrasts in the marble, we polish and seal the marble coffee table surface for a smooth satin finish. This process enhances the natural beauty of the marble and gives each table a luxurious feel.
Marble is a natural stone, and it may slightly change in color over time, especially if it's exposed to sunlight. However, this is part of its natural beauty and charm.
Each marble table is unique, with its own distinct patterns and veining. While we cannot accommodate requests for specific colors or patterns, we assure you that each table showcases the timeless beauty of natural marble.
Due to the unique nature of marble, there will be variations in color, texture, and veining between different tables. The pictures online are representative of the general look and style of the marble tables, but the specific marble table you receive will be unique.
Usage and Care
Mastering the care of your marble table involves a few simple steps:
- Dust and clean spills promptly with a soft cloth.
- For a deeper clean, use mild soap only.
- Use coasters for hot items to prevent potential damage to the marble.
- Avoid placing sharp or heavy objects on the table surface.
- Apply a stone sealer once a year to maintain the marble's luster and prevent stains.
- Dust and clean spills promptly with a soft cloth.
- For a deeper clean, use mild soap only.
- Use coasters for hot items to prevent potential damage to the marble.
- Avoid placing sharp or heavy objects on the table surface.
- Apply a stone sealer once a year to maintain the marble's luster and prevent stains.
Due to their natural and porous characteristics, travertine tables are susceptible to nicks, stains, and scratches. To keep your tables looking their best, handle them with care and avoid placing sharp or heavy objects directly on the surface. Regularly dust the tables and promptly clean up any spills using a soft cloth and mild soap. Applying a stone sealer once a year can help protect and maintain their beautiful appearance.
Marble, while sturdy, is also a natural and porous material. It can be susceptible to nicks, stains, and scratches, particularly if it's not handled with care. We recommend using coasters for drinks, avoiding placing hot items directly on the surface, and promptly cleaning any spills to prevent staining.
If you spill something on your marble table, clean it up promptly with a soft cloth to prevent staining. For stubborn stains, you may use mild soap.
If your marble table gets stained, clean it promptly with a soft cloth and mild soap. For stubborn stains, you may need to contact a professional marble restorer. To prevent future stains, make sure to seal your marble table once a year.
For regular cleaning, dusting with a soft cloth is usually sufficient. For a deeper clean, use only mild soap. Avoid using acidic or abrasive cleaners, as they can damage the marble.
While marble is a sturdy material, it's best to use coasters when placing hot items on the table. This helps prevent potential damage or discoloration of the marble.
If you notice a scratch on your marble table, it's best to contact a professional marble restorer to avoid further damaging the surface. In general, avoid placing sharp or heavy objects on the table to prevent scratches.
We recommend using a soft cloth to dust your marble table. A vacuum cleaner may accidentally cause scratches or damage to the marble surface.
We recommend applying a stone sealer to your marble table once a year. This helps to preserve the marble's natural beauty and protects it from stains.
Traditionally, marble tables are recommended for indoor use due to their sensitivity to weather. However, our tables are a game-changer. They're lightweight and easy to move, so you can take them outside for a special occasion and then bring them back indoors afterwards. This way, you get to enjoy the beauty of marble both indoors and outdoors with ease.
While marble is a durable material, it's generally recommended to keep the marble table indoors to protect it from the elements. Exposure to rain, sun, and fluctuating temperatures can potentially cause damage over time. To preserve the longevity and beauty of the marble table, it's best to enjoy it in an indoor setting. This will help ensure that the marble table remains in optimal condition for years to come.
Sustainable
Yes, we take pride in our sustainable practices. Each marble decor item is meticulously hand-carved from leftover Italian Marble and Travertine, showcasing our commitment to artisanal craftsmanship and zero-waste principles.
The packaging material we use is recyclable. We encourage you to recycle the packaging according to your local recycling guidelines.
We are committed to sustainability and zero waste. Our marble tables are handcrafted from natural marble and travertine material, and we take care to minimize waste in our production process. We are always looking for ways to reduce our environmental impact and promote a greener future.
We are committed to a greener future and use eco-friendly materials for packaging. You can enjoy your marble masterpieces without worrying about hidden costs or complicated logistics.
Our innovative design minimizes waste and reduces our carbon footprint. We're passionate about delivering style to your home while prioritizing sustainability. Additionally, we use eco-friendly materials for packaging, showing our commitment to a greener future.
